Committed for several years now to the EFQM approach, Orlyval Service, a subsidiary of RATP Dev, had already obtained in 2017 the first CE level (Committed to Excellence), an internationally recognised guarantee of quality.

The R4E 4-star level (Recognized for Excellence), rewards the strong actions and the level of excellence of the practices undertaken by the company in the areas of strategy, communication, management, customer service, production, maintenance, safety and corporate social responsibility.

Casaroc is the first RATP Dev innovation laboratory and focuses on improving passenger experience and on data usage. Located in the premises of RATP Dev Casablanca, the city tramway network operator, Casaroc prototypes new services for passengers using field data and then experiments on them with a view to deployment on the Casablanca network and in all RATP Dev subsidiaries.

Innovation at the heart of RATP Group and RATP Dev DNA

As announced when the Malo Agglo Transports (MAT) network was taken over four months ago, RATP Dev implemented its new transport offering on 6 January 2020. The objective is to optimise the network to improve service quality for the inhabitants of the Saint Malo conurbation and encourage them to give up their car and prefer the bus. This is an ambitious challenge, entailing several significant improvements. 

400,000 additional kilometres

The UK Bus Awards have been paying tribute and encouraging best practice by bus operators and transport authorities in the United Kingdom for over twenty years. The prizes showcase among others exemplary actions in customer service.

This is the second year running that the Impulsyon bus network has invited the inhabitants of the Roche-sur-Yon conurbation to demonstrate their generosity as the Christmas season approaches. A bus has been parked at various meeting points over a fortnight to collect new or almost-new toys for underprivileged children. The toys will then be redistributed in early December by Secours Populaire, the French Red Cross and Secours Catholique to ensure that families have gifts before the holidays. 

The Springboks landed at Johannesburg Airport on Tuesday, 5 November 2019 after their victory over England in the final of the Rugby World Cup held in Japan. To mark their triumph, the province of Gauteng partnered our local subsidiary BOC and decided to allow all fans to travel free of charge aboard the Gautrain to Johannesburg's OR Tambo airport to welcome their champions. There was only one condition: wear the national rugby team jersey!