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Abdeljabbar Ben Salem

Abdeljabbar Ben Salem is Senior Vice President of Saudi Arabia and United Arab Emirates and a member of the Executive Committee. He joined RATP Dev on March 1st, 2022.

He is a highly experienced business and program delivery manager and has more than 20 years of B2B and B2G international experience in the management, procurement and delivery of major infrastructure and transportation projects as well as holding significant P&L responsibility for key delivery business units. His career in transportation started in 2002 with RATP Group in France.

Prior joining RATP Dev and since 2014 Abdeljabbar held various senior key positions with the SNC-Lavalin and Atkins businesses in the Middle East. He was Director for Major Projects and Program Management services, Director of Rail Systems, and the Managing Director of the Infrastructure Services Business Unit.

Abdeljabbar spent a significant part of his career with Bombardier whom he joined in 2006 originally based in France, where he held various engineering and project management positions. Later in 2011 he moved to the UK to lead major bids and proposals for the European, Middle East and African businesses and then on to the Middle East as Head of Business Development for the rail turnkey solutions business.

Abdeljabbar is a graduate of the Advanced Management Program at Harvard Business School, he also holds a PhD in engineering (Machine Learning and Robotics) from the University of Lorraine in France and an MBA from the Alliance Manchester Business School in the UK.

Serge Reynaud

Serge Reynaud has headed up the France/Switzerland Business Unit since April 2016. He is also a member of the Executive Committee. 

Mr. Reynaud possesses strong knowledge of the field of transportation operations and has extensive experience in management. He joined RATP in 1990.

He began his career working as a terminus supervisor on metro line 1. He then served as Assistant Director when line 14 opened in 1998. Between 2003 and 2007, Mr. Reynaud helped negotiate the automization of line 1, as the Head of Human Resources for the metro. Then from 2008 to 2010, he served as Managing Director for RATP Dev subsidiary GEST, leading the project to open a tram line in Florence, Italy. In 2010, he was named Executive Delegate to negotiate the STIF/RATP contract for 2012-2015. In 2014 he served as Executive Vice President and Human Resources Director, and was a member of the Executive Committee for the RATP Group, before moving on to RATP Dev.

Serge Reynaud is a graduate of MINES Saint-Étienne.
  

  

Hiba Farès

Hiba Farès has been Chairwoman of the RATP Dev Executive Board since January 1st, 2022.

Ms. Farès joined the RATP Group in 2018 as a member of the Executive Committee and Senior Vice President, Customer Experience, Marketing and Services. As such, she led a team of 9,000 employees in the Greater Paris region, managing overall operational services in stations, and developing the Group’s marketing and sales offering in response to calls for tender. In 2021, she also led the development of a MaaS offering through the “Bonjour RATP” digital app and the acquisition of Mappy. Since her arrival, she has drawn on her extensive expertise in customer service, management, and innovation to accelerate the RATP Group’s drive for customer focus and operational excellence. 

Previously, Hiba Farès worked for almost 11 years at Accor Group. She notably held the position of General Manager for the Novotel & Mercure brands, carrying the P&L responsibility for all mid-range hotels in the Greater Paris region, in addition to the Novotel brand. She had joined in 2007 as Head of Distribution Strategy & Revenue for Accor France hotels (1,400 hotels nationwide).

Ms. Farès also boasts significant international experience in the transport industry, having held various positions at Air France - KLM from 2001 to 2008 in the field of revenue management, mainly covering Europe, Asia, Africa and Middle East territories.

She is a graduate of the HEC Business School in Paris and completed an Executive Program (General Management Program) at Harvard Business School.

Dao Dam-Hieu

Dao Dam-Hieu is Senior Vice President, Commercial and Global Partnerships, at RATP Dev.

He is a graduate of École Polytechnique de Paris and ENGREF-AgroParisTech Environmental Sciences. Mr. Dam-Hieu holds an M.B.A. from INSEAD international business school. He has spent over 25 years working on B2A solutions for utilities, infrastructure and public transport. He has gained extensive experience in global business development throughout the world, at major multinational companies. 
 
From 2005, Mr. Dam-Hieu has worked for the public transport industry, at Keolis, where he held various business development responsibilities and successfully oversaw international bids, mainly in Northern Europe, Asia, and Northern America. From 2016, he was International Chief Commercial Officer of the group.
 
Mr Dam-Hieu joined RATP Dev in late 2019 to oversee bid development and lead teams in a continuous improvement approach to achieve operational excellence and performance.
 
Mr Dam-Hieu has been a member of the Executive Committee since 2019.

Philippe Diebold

Philippe Diebold was appointed Technology Director for RATP Dev in 2016, after dedicating nearly 25 years of his career to engineering, maintenance and urban transit operations at RATP.  He is a member of the RATP Dev Executive Committee.

Philippe Diebold started his career in 1990 as a roadworks engineer for Bouygues, overseeing sites for urban roadway repairs. In 1992 he joined RATP engineering teams and later served as the Prime Contractor to build the Val d'Europe station. Beginning in 2001, he managed the RATP Projects department to design new infrastructure and improve passenger areas. He then served as Operational Unit Director, overseeing a staff of 500 dedicated to station equipment and systems maintenance. In 2012 he joined the Infrastructure Management department to oversee safety equipment, heavy station equipment and civil engineering infrastructure. From 2014 to 2016, he served as Director for RER line A — the busiest in the Ile-de-France region — and managed a staff of 1,600 tasked with accommodating more than a million passengers a day

Mr. Diebold is a graduate of ENSAM.
 

 

Operations

Rennes - France

Rennes bus station: a hub of activity for the city

90,000

bus departures per year

20

transit companies

200,000

passengers per month


Operations

Laon - France

A city bus that adapts to residents’ needs

1.5

million passengers per year

4

routes

93 %

customer satisfaction


Operations

Vannes - France

Supporting the network’s energy transition

34

towns serviced

11

regular urban routes and 9 suburban routes

10.7

million passengers per year


Operations

Marne-la-Vallée - France

Demand-responsive transport services

21

routes

4

minibuses

2 hours

Booking up before departure


Operations

Les Mureaux - France

Express service west of Paris

3

regular routes

1

million passengers per year

4

towns serviced