Challenge

Absenteeism rates causing schedule disruptions.

65

fixed routes

14,678,521

passengers in FY-2018

85.41%

on-time performance for FY-2018

Solution

  • Determined significance of ‘unscheduled’ absenteeism and subsequently, modified contract language and implemented a ‘no-fault’ attendance policy in maintenance.

  • Monitoring Family and Medical Leave Act (FMLA) use more closely and requiring proper documentation when FMLA is used.   

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