Hiba Farès has been Chairwoman of the RATP Dev Executive Board since January 1st, 2022.
Ms. Farès joined the RATP Group in 2018 as a member of the Executive Committee and Senior Vice President, Customer Experience, Marketing and Services. As such, she led a team of 9,000 employees in the Greater Paris region, managing overall operational services in stations, and developing the Group’s marketing and sales offering in response to calls for tender. In 2021, she also led the development of a MaaS offering through the “Bonjour RATP” digital app and the acquisition of Mappy. Since her arrival, she has drawn on her extensive expertise in customer service, management, and innovation to accelerate the RATP Group’s drive for customer focus and operational excellence.
Previously, Hiba Farès worked for almost 11 years at Accor Group. She notably held the position of General Manager for the Novotel & Mercure brands, carrying the P&L responsibility for all mid-range hotels in the Greater Paris region, in addition to the Novotel brand. She had joined in 2007 as Head of Distribution Strategy & Revenue for Accor France hotels (1,400 hotels nationwide).
Ms. Farès also boasts significant international experience in the transport industry, having held various positions at Air France - KLM from 2001 to 2008 in the field of revenue management, mainly covering Europe, Asia, Africa and Middle East territories.
She is a graduate of the HEC Business School in Paris and completed an Executive Program (General Management Program) at Harvard Business School.