Challenge

  • Easing traffic in a megalopolis with severe road congestion.
  • Making daily travel easier for 22 million people.
  • Designing a comprehensive mobility project with the city's first metro line at its core.
  • Recruiting and training staff.
  • Ensuring levels of quality, hygiene, and safety that meet the highest international standards.
  • Promote the development of Mumbai by supporting local charities.

142

million passengers per year

99.9%

on-time performance

370

metro departures every day

Solution

The 22 million inhabitants of Mumbai and its suburbs relied on a run-down bus system plagued by road congestion. It became crucial to make travel easier and overhaul public transit in the city.

RDTA, a joint venture of RATP Dev and Transdev Asia, took on the comprehensive mobility project. The high point was the city's very first metro. From design to construction, nothing was left to chance, including supplier relationships and safety certifications.

RDTA recruited over 600 people as drivers, security agents, sales staff, and customer relationship managers. All were trained and prepared to meet quality and safety standards of international caliber. It was all done to a tight deadline, with the opening of the first metro line in 2014.

Since then, innovation for the benefit of passengers has been a daily feature on the line. For example, new ticketing and flow management systems cut the waiting time at ticket counters to under 120 seconds and at automatic exits to under 70 seconds.

The metro is completely built on an elevated viaduct. It links Mumbai's eastern and western suburbs over a distance of 11.4 kilometers. All 12 stations radically changed the quality and type of mobility on offer, benefitting the 142 million passengers transported annually.

Active involvement with local communities

RATP Dev also attaches importance to participating in endeavours that directly benefit local communities. For example, the RATP Foundation supports A Roof in Mumbay, a charity that helps children in the slum of Jamrushi Nagar. Through this charity, girls receive sponsorship and school bursaries, and a refurbished school bus acts as a Day Care Centre. This is all of benefit of the wider community.

Mumbai Inde métro mobilité

Your future. Our destination.

Learn More

Metro Line 1

Paul Gardey de Soos

Director

Contact-us

Related references

Metro
Metro

Orly - France

Orly to Paris has never been so easy

Metro
Metro

Manila - Philippines

Travelling lighter and farther in Manila

Metro
Metro

Seoul - South Korea

Excellence and nothing less for Seoul's flagship subway line