Setram, the RATP Dev operating subsidiary for Algeria’s tramways, is proud to announce that it has won ISO 9001:2015 certification for all its networks. This certification demonstrates its commitment to continuous quality improvement for always serving its clients better.
Société d’Exploitation des Tramways (Setram) has just obtained the continuation or extension of ISO 9001 certification (2015 version) for all of its units operating in the country's leading cities: Algiers, Oran, Constantine, Sidi Bel Abbes, Setif and Ouargla.
ISO 9001:2015 certification is an international standard that stipulates the requirements for a quality management system. Setram’s achievement demonstrates its commitment to a continuous improvement approach in quality and operating excellence. The certification process also highlighted some significant advances made inside Setram units such as the new maintenance policy and the deployment of a speed control tool in Oran.
"I would like to commend the effort made by the men and women of Setram to obtain this international recognition", stated Pierrick Poirier, Setram chairman and chief executive. "Teams have demonstrated strong personal involvement, perseverance and team spirit. Congratulations to everyone!”
A pledge of quality shared throughout RATP Dev
Quality and customer satisfaction are at the heart of RATP Dev priorities. Many RATP Dev operations all over the world have been certified ISO 9001 version 2015 including in France, Morocco, Algeria, South Africa, etc.