Serena is an experienced transportation professional with a strong background in operations management, leadership, labor relations, and transportation planning. As Director of Management Contracts, she brings extensive experience in overseeing transit operations, managing budgets, developing teams, and strengthening operational performance. Her expertise includes union negotiations, regulatory compliance, and the administration of EEO and Title VI programs. Serena is a collaborative, results-driven leader committed to operational excellence, employee development, and delivering quality transit services. She holds a Bachelor of Applied Science in Nonprofit, Public, and Organizational Management from Lubbock Christian University.